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General Terms

  • Is playing at Touch Casino safe?
    At Touch Casino, we are committed to ensuring the security of your information.

    We have implemented encrypted measures and procedures to block unauthorized access and maintain the confidentiality of the data provided.
    Funds are held in reliable financial institutions with no liquidity problems when in the player's interest. We guarantee that jackpot winnings will also be paid promptly and in full by the gaming providers.

     

    Check Touch Casino's Privacy Policy to get a better understanding.

Changing Details

  • Can I change my email?
    To update your email at Touch Casino, please contact our Customer Support Team, we'll be happy to help!
  • How can I change my home address?
    If you want to change your home address because you changed your current residence or you had a typo mistake when registering your account, we can sort it for you.
     
    Please contact our Customer Service Team here. Make sure to have ready a proof of your address as we will be asking for it.
     
    Please send us an updated proof of residence.
     
    Eligible proofs are:
     
    ◦ Utility bill: electricity, water, gas, rent, landline telephone, or internet. (Mobile phones are not included)
     
    ◦ Bank statement
     
    ◦ Tax report or correspondence from a central or local government authority.
     
    This document should not be older than three (3) months.
     
    ATTENTION. All four corners of any forwarded document must be visible.
     
    The document must show your full address and your name as registered on your Touch Casino account.

Account Closure

Restrictions

  • Why is my account restricted/blocked?
    There are several reasons why your account may be restricted/blocked.

    The most common are:
    • Verification issues
    • Self-exclusion
    • Bonus abuse
    • Suspicious activities
    • Violation of terms and conditions.

      Check if you have received an email from us. We contact you whenever we come across a situation that causes you to be blocked or restricted.

      Please contact our customer support team if you have questions or believe your account has been unfairly restricted.
  • Restricted territories/countries from registration at Touch Casino
    Touch Casino only accepts players from certain countries.
    This may be one of the reasons why you have encountered difficulties logging in.
     
    Below is a list of excluded countries.
     
    Afghanistan, Barbados, Burkina Faso, Cayman Islands, Democratic People's Republic of Korea (DPRK), Democratic Republic of the Congo, Haiti, Iran, Jamaica, Jordan, Mali, Malta, Mozambique, Myanmar, Nigeria, Ontario, Panama, Philippines, Russia, Senegal, South Sudan, Syria, Tanzania, Trinidad and Tobago, Uganda, United Arab Emirates, USA, Vanuatu, Yemen.
     
    You will not be able to register if you are from one of them.
    Subject to change at the discretion of the administration.
     
    If none of the above apply, and you still encounter difficulties opening your account, please Contact Us.

Communication

  • Why am I not getting any emails from Touch Casino?
    There are several reasons why you may have stopped receiving communications and promotions from us:
     

    You may have unsubscribed in your Touch Casino account settings.

    • To fix this is simple. Log in to your account and navigate to "Cashier". Click on the Personal Information section, and enable "Subscribe to newsletter".

    There may be technical issues preventing promotions from being delivered to your account.

    • Check your Spam or Junk Mail folder. Our emails may have been incorrectly filtered. To fix this, simply add us to your contacts or safe senders list, ensuring that our emails always appear in your inbox.

    If you're not sure why you stopped receiving promotions, please contact our Customer Support Team, we'll be happy to help!

  • How do I stop my subscription to newsletters and promotions?
    There is more than one way to unsubscribe from newsletters and promotional materials:

    In your Touch Casino account.
    Through your email account.

    You can also choose to stop receiving marketing material at each contact with Touch Casino.
    • Access your e-mail account.
    • Open any email marketing sent by us.
    • At the bottom of the page, click in Click here to cancel your subscription.
    If you need further assistance to unsubscribe from newsletters and promotions, please contact our Customer Support Team, we will be happy to assist you.
  • Subscribe for newsletters and promotional materials.
    Manage your communication preferences in your account settings.

    • Sign up to Touch Casino, go to the cashier and select the "Personal Information" section.

    • At the bottom of the page you can choose whether and how you would like to be informed about offers and promotions via newsletter so that you can stay up to date on everything!

    If you require further assistance in activating your subscription to newsletters and promotions, please contact our Customer Support Team, we will be happy to assist you!

Registration

  • Can I share my account with someone?
    Sharing your account with another person is strictly prohibited by Touch Casino terms and conditions.

    This may result in the suspension or termination of your account.

    To protect your account and any associated funds, it is essential that you maintain the confidentiality and security of your login and personal information.

    Information of this nature may not be disclosed.
  • Can I open an account for someone else?
    For a safe and fair gaming environment, only the account holder is allowed to open and access their account.

    Sharing login details or granting others access is strictly prohibited. Keep your login information confidential and secure to comply with our policy.
  • Can I open more than one account at Touch Casino?
    Only one account per person is allowed (one name, one account, and one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.
     
    For more information, please visit our General Terms and Conditions. 
  • I am under 18. Can I open an account?
    No, it is illegal for persons under the age of 18 to open an account and gamble with us.

    This age limit is important to protect minors from the potential risks associated with gambling by promoting responsible gaming practices.

    We are obliged to verify the age, as well as other personal data, of our users. If it is discovered that a minor has opened an account or accessed our platform, this account will be immediately closed and any winnings forfeited.

    We count on everyone to ensure responsible fun. If you or someone you know is experiencing gambling problems, please Contact Us! There are resources available to provide all the support and assistance required.
     
    For more information, please visit our Responsible Gaming section.
  • I can't register my account.
    If you are having problems creating your account, please check the following steps
    • Confirm that all required fields have been filled in correctly.
    • Try accessing from another browser or a second internet device and check if the error persists.
    • Make sure your internet connection is stable.
    • Check that your country is eligible for registration. Please note that Touch Casino only accepts players from certain countries. Follow the list of Excluded Countries. Changes to this list will be made at the discretion of management.
    If none of these steps solves your problem, please contact our Customer Support Team, it will be a pleasure to help you!
     
  • How do I create an account?
    Welcome to Touch Casino!
     
    To access our platform and start playing, just click on "Register" on our homepage and fill out the registration form.
     
    STEP 1
    • Indicate your email address and create a secure password with at least 8 characters (must contain at least one capital letter, number and symbol);
    • Enter your mobile phone number;
    • Select NEXT STEP.
     
    STEP 2
     
    We will then send you a SMS verificaton code to your mobile phone, please enter the code and click on NEXT STEP.
     
    STEP 3
    Fill in your personal details, such as NAME and SURNAME, DATE OF BIRTH and ADDRESS.
     
    By accepting our terms and conditions and clicking CREATE ACCOUNT, you will have access to the best games on the market. Enjoy! And Good Luck!