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Problem Gambling

  • Self-Assessment
    If you are not sure about your gambling activity please feel free to conduct the GamCare self-assessment test here.

    The assessment consists of statements to evaluate and give a score on a scale of 1-10 according to how much they apply to you.

    The result will provide you with a breakdown of how gambling is affecting your life and will give you personalized recommendations for your next steps.
     

    If you need help, contact our Customer Service Team or one of the professional organizations that we recommended here.

     
    https://touchcasino.com/en/responsible-gaming
     
  • Organizations that can help
    If you or someone you know is struggling with gambling and seeking support and advice, several professional organizations offer services to help.
     
    We highly recommend reaching out to one of the following reputable organizations for assistance:
    These organizations provide a range of resources, including helplines, online forums, and support groups to help individuals overcome their gambling addiction. Don't hesitate to seek help if you need it, taking the first step towards recovery can be difficult, but it's essential to prioritize your well-being.
     
    Please visit our Responsible Gaming section.
     
  • What can I do if I think I may be gambling too much?
    If you feel like you're losing control when playing on our platform, it's important to take immediate action to alleviate the situation. Here are some actions you can take:
     
    - Set limits: Use the deposit limits feature to help you control the amount you want to spend.
    What is deposit limits and how to apply to my Account?
     
    - Take a Timeout: Monitor your time spent on the site and set a timeout period for your account, you can set this by clicking here.
    What is Time-out/Freeze Account and how to apply to my Account?
     
    - Self-Exclusion: If you want to block your account for longer periods, or even delete it permanently, check the step-by-step here.
    What is Self-Exclusion and how to apply to my Account?
     
    Seek support: Talk to someone you trust, friends and family, about how you're feeling.
    For professional advice, contact support organizations for people with a gambling compulsion, we have a full list here.
     
    Visit our self-assessment page.
     
    Remember that gambling should be a form of entertainment and should not negatively impact your personal, social, or financial well-being.

Self-exclusion

  • What happens to my money if I self-exclude my account?
    To request any remaining amount you may have in your account, please contact our Customer Support Team and we will be happy to help.  
  • What happens when the self-exclusion period ends?
    Once the period you have selected for the self-exclusion is over, unless you have chosen to close your account permanently, your account will be automatically reopened and you can start playing normally.  
  • Can I reopen my self-excluded account earlier?
    Players who have opted for a self-exclusion cannot have their accounts re-opened before the self-exclusion period has expired.
  • How can I self-exclude my account and for how long can I stay inactive ?
    To apply for the self-exclusion, please contact our Customer Support Team and we will set up everything for you, all you need to do is to choose the desired period: 6 months, 12 months, or permanently.

    Confirmation will automatically lead to logout from Touch Casino site, for the period you have chosen.
  • What is self-exclusion?

    For most players, gambling is just a form of entertainment. However, for others, it can become an uncontrollable addiction.

    Self-exclusion is a responsible gambling tool used with the purpose of taking a longer break from gambling, your account will be inactivated and you will be unable to log in for the time you determine, being the minimum period of six months.

    This proactive measure can serve as a crucial first step towards gaining control over your gambling habits.

     

Freeze Account

Deposit Limits

  • I have reached my deposit limit, what can I do?
    If you have reached your daily, weekly, or monthly deposit limit, you will not be able to make any additional deposits until the limit is re-established.

    Deposit limits can be revised at any time, however, any modification will only take effect 24 hours after the request.

    To see learn how to change your Deposit Limits, visit Increase / Remove / Decrease my deposit limits article.

     
  • Do I have to set deposit limits on my account?
    Setting deposit limits in your account is not mandatory, however, it is suggested as it helps prevent overspending and harmful behavior.  
  • How to apply / increase / remove / decrease my limits?
    To apply / increase / remove / decrease your deposit limits, in your account, follow the step by step below: 
    • Once logged in, click on CASHIER.
    • Then click on "Limits", and set your limits as you wish.

                           

    Deposit limits can also be removed at any time when requested. Modifications such as increase and removal of limits will only take effect 24 hours after the request, however when limit reduction is requested the effect is immediate.

     
  • How does limits work?

    Limits are a responsible gaming tool that we offer to help you gamble conscientiously.

    Deposit limits

    Player's can choose the amount of money they wish to deposit in the following intervals:

    Daily - Weekly - Monthly

    Can be reduced, increased, or removed completely as required. If you set a deposit limit, once it is reached, you will not be able to make any deposits until the limit is reset.

     
    Bet / Wagering Limits
    Player's can choose the amount of money they wish to limit themselves to bet in the following intervals:
    Daily - Weekly - Monthly
     
    Zero Limits
    It is a 6 months Self-Exclusion on the account which cannot be reopened util the time has lapsed.