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Troubleshouting

  • How to clear cookies and cache from my computer/device?

    For each type of browser and device there are different settings, below is the step-by-step for each.

    For Google Chrome:

    1. Open Chrome.
    2. In the top right, select "More" (the three dots).
    3. Then "More tools" and "Clear browsing data".
    4. To delete everything, click "All time". Alternatively, you can select a time range.
    5. Check the boxes next to "Cookies and other site data" and "Cached images and files".
    6. Select "Clear data".

    For Safari:

    1. In your Safari app, open "Settings".
    2. Then select "Privacy".
    3. From here, click the "Manage Website Data" button.
    4. In this menu, you can either remove your cache and cookies for a single website, by clicking "Remove" – or all of them, by selecting "Remove All".

    For Firefox:

    1. Click the Menu Icon.
    2. Select "History", then "Clear Recent History", then "Details".
    3. Tick "Cookies" and "Cache" and select "Clear Now".
    4. Then restart your browser.
     
  • What are cookies and how do they work?
    Touch Casino uses cookies to improve functionality and performance. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

    Cookies are small text files automatically placed on your computer, smartphone, or other devices you use to visit a website or an application, which enable the website or the application to recognize visitors. The information stored in a cookie may relate to your browsing habits or may contain a unique identification number to allow the website to remember you on return visits.

    For more information about cookies, you can visit the Cookie Policy page.  

Games not loading

  • What happens if I lose my connection during a casino game?
    In case a game has been started but interrupted due to Internet disconnection, try reconnecting your device immediately.
     
    If your bet was accepted before you run out of internet, the bet will be validated and your balance will be adjusted accordingly to the outcome of the round, but if for some reason the bet was not accepted, for example, you lost connection a few seconds before placing your bet, nothing will be deducted from your account.
     
    If you were unable to reconnect before the end of the round, you can check the result of the game in your personal account, click on "Bet History".
     
    If you are playing slots, roulette, or other games where disconnection does not affect the outcome of the game, the round will conclude automatically.
  • The game is not loading, what should I do?

    If games aren't loading, it could be a problem with your internet connection.

    If you're playing on a mobile device, make sure you have at least a 3G network or a fast Wi-Fi connection., or if you're playing on a computer, try connecting it directly to your router, rather than using Wi-Fi.

    If that doesn't work, contact your internet service provider and check why your connection is slow, you can also try to clear your cookies and cache.

Login Issues

  • I forgot my password, what should I do?

    To reset your password, follow the step-by-step below.

    • Click on "Login" at the top of the Touch Casino homepage

                                   

    • Select "I forgot my password".

                           

    • Fill in your email address, click on "RECOVER PASSWORD" and you will receive an email straight away with a reset link, click on it and follow the instructions provided.

                         

    Still, having problems? Feel free to contact our Customer Support Team. 

  • Why can`t I log in?
    There are a few reasons why you might not be able to log in to your account.
    Some common reasons include:
    • Incorrect login credentials: First, make sure your login information is correct, such as your email address and password.
    • Account blocked or suspended: Your account may have been blocked or suspended due to a violation of the casino's terms and conditions.
    • Please contact our Customer Service Team to inquire about the status of your account.
    • Technical issues: The casino website or server may be experiencing technical issues that are preventing you from logging in. Try clearing your browser's cache and cookies, or access Touch Casino from a different device.
    • Geographic Restrictions: There may be restrictions in certain geographic regions and you may not be able to access your account from a restricted location.
    If none of the above applies to you, please contact us and we will be happy to help.